People & Culture

Building a More Inclusive, Diverse Workforce

Crawford is committed to fostering a safe, inclusive environment in which everyone’s unique perspectives and experiences are heard and valued. Our diversity creates a workplace where innovation and collaboration can thrive. As our world continues to confront the issues of social injustice, creating a sense of belonging is more important than ever. To acquire and retain the best talent, build employee engagement and improve business performance, we’re taking new steps to acknowledge our differences while valuing the abilities and ideals we share.

I am so grateful for all the opportunities presented to me since I immigrated to the USA. My journey with Crawford & Company for the last 21 years has been amazing.

Daad McGovern,
VP, Global Businesses Services, USA

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Crawford’s Office of Inclusion & Diversity

This group is responsible for designing and implementing programs that focus on achieving our company’s diversity goals and promoting a more inclusive culture. In addition to fostering a safe space for all employees and promoting accountability among leaders, our Office of Inclusion & Diversity leads the way in establishing a roadmap and strategy for all of our inclusion efforts and in measuring their success.

Employee Resource Groups (ERGs)

With oversight from members of our executive leadership team, our first ERGs were launched in the U.S. in 2020 to provide support to key employee segments:

RISE
This program promotes a network of racially diverse and multi-ethnic employees by providing resources, access and opportunities that strengthen diversity and connection within Crawford and our local communities.

ZEAL
“Zealous, Empowered, Authentic Leaders” is focused on promoting the professional growth and empowerment of women in the workplace.

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WOMEN LEAD

The women’s “Leadership Exploration and Development” program is a high-impact e-learning and networking experience, supporting women leaders to achieve their career goals.

Employee Advisory Council

This global council aligns with our goal to foster a safe and inclusive working environment where employees can bring their authentic selves to work and offer unique experiences and perspectives.

Membership in the Business Insurance Diversity and Inclusion Institute

The organization is dedicated to promoting and advancing diversity and inclusion in every facet of the commercial insurance industry.

Unconscious Bias Awareness

We are committed to eliminating bias and enabling change within our workplace through a three-step approach to educate, empathize and engage. We have launched unconscious bias webinars for all managers and employees in the U.S. and U.K., as well as virtual training in Australia, and we are planning for a rollout across other regions in 2021.

Working in an organization that embraces diversity and recognizes the contributions women are making in the insurance industry makes me proud.

Nicola Roberts,
Learning and Development Consultant, Australia

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Supporting Our Employees During a Challenging Time

Throughout the pandemic, our company has come together in profound ways to accomplish remarkable things. Since the onset last March, we have made the health and well-being of our people and their families our top priority, while working diligently to continue operating effectively. Our employees have shown perseverance and dedication during these challenging times as they deal with disruptions in their personal lives, and we will continue to do all we can to support their emotional and physical well-being.

At the start of the pandemic, we established a global incidence response team to make fast decisions and protect our people. To foster a sense of belonging and help guide our employees’ mental, physical and financial health, we created a wellness channel on One Crawford, our internal communications platform, that puts all our pandemic-related updates, resources and training in one place so it is easy to find and use. We created new content, including health and safety webinars and recommendations based on local geographies, and conducted surveys to monitor the emotional well-being of our employees and gauge how they were coping with the current challenges. While everyone has been impacted differently by this pandemic, we are all more prone to feelings of anxiety, and to help alleviate that, we are providing free access to the meditation app Headspace. Finally, to support employees who have been diagnosed with or been exposed to COVID-19, we implemented a process to monitor their health and augmented our sick-leave policy in ways that ensure anyone unable to work will continue to be paid.

Being part of an organization that invests in the health and mental well-being of its employees is so rewarding.

Angus Osborne-White,
Business Interruption Specialist, Crawford Global Technical Services, U.K. & Ireland

Our Values Guide Everything We Do

RESPECT

A culture where we practice integrity and ethical behavior, embrace each individual’s unique talents, honor diverse life and work styles and promote a spirit of cooperation.

EMPOWERMENT

An engaged Crawford where employees are emboldened to advance the company purpose, take ownership of their career progression, contribute ideas to meet industry challenges and hold themselves and others accountable.

SUSTAINABILITY

A focus on corporate social responsibility, giving back and being good stewards in our communities.

TRAINING

An environment where employees are stimulated, knowledgeable and satisfied.

ONE CRAWFORD

A global mindset that’s inclusive, purpose-driven, customer-focused and on the move.

RECOGNITION

An ecosystem of recognition and reward for our employees’ hard work.

ENTREPRENEURIAL SPIRIT

A shared passion to succeed, outpace competitors and innovate.

It is wonderful to work for an organization that provides support to its employees through access to apps like Headspace.

Gareth Cottam,
Regional Director of Crawford Forensic Accounting Services, Asia