Setting new standards and surpassing expectations

In a year of unprecedented change, we accelerated our company’s transformation into a more responsive, resilient and innovative partner to our customers.

A LOOK AT

2020 & BEYOND

01

Collaboration & Hard Work

Our company has overcome complex challenges for over 80 years, but 2020 was an exceptional year.

02

Technology & Innovation

We’re constantly rolling out new solutions to better serve our customers and help them solve their biggest challenges.

03

Exceptional Expertise

We bring together thoughtful experts from over 70 countries to deliver exceptional service and support.

04

Transcendent Outcomes

With our global footprint and deep expertise, Crawford is uniquely equipped to process even the most complicated claims.

CEO and President

Letter to Shareholders

Our ability to deliver superior long-term results for our shareholders has never been stronger.

Financial Highlights

Our operating cash flow is up 24% over the previous year, and our net debt is at the lowest level since 2013.

$982.5M
Revenue Before Reimbursements
$55.8M
Free Cash Flow(1)
$72.7M
Consolidated Adjusted Operating Earnings(1)

(1)Measurements of financial performance not calculated in accordance with U.S. Generally Accepted Accounting Principles (“GAAP”) should be considered as supplements to, and not substitutes for, performance measurements calculated or derived in accordance with GAAP. Any such measures are not necessarily comparable to other similarly-titled measurements employed by other companies. For additional information about the non-GAAP financial information presented herein click here to see the appendix shown on our website.

Company Snapshot

We are the world’s largest publicly-listed independent provider of claims management and outsourcing solutions.

1.6M
Claims Handled Worldwide
50+
On-demand Resources
$18B
Claims Managed Annually
50+
Years as a Public Company
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People & Culture

To acquire and retain the best people, we value our differences while fostering a shared sense of purpose.